Privacy Policy

1. Introduction

Welcome to Zexor ("we", "our", or "us"). We are committed to protecting your privacy. This Privacy Policy explains how our desktop application (Zexor) and website (zex.leoog.com) collect, use, and protect your information when you use our software and services.

2. Local First — Zero Tracking of Your Files

Your files remain 100% private and on your device. Zexor is a native Windows desktop file manager. All core functionalities—including file browsing, file search, compression/decompression (.zex, .zip, etc.), multi-media preview, and canvas editing—operate entirely locally on your machine.

We do not upload, scan, analyze, or store your personal files, directory structures, or file content on any remote servers.

3. Information We Collect

We only collect the minimal information necessary to deliver software licenses and provide customer support:

• Account & Purchase Information: When you purchase or activate a Pro license, your email address and transaction ID are collected to generate and deliver your license. Payments are securely processed through third-party payment processors (such as Creem.io). We never receive or store your raw payment credentials or credit card numbers.
• Device Identifier for Activation: To prevent unauthorized piracy and bind your software license to your authorized device, an anonymized hardware signature (Machine ID) is verified during activation.
• Support Inquiries: If you contact customer support via email, we collect your email address and any details you provide in your message to assist you.

4. How We Use Your Information

The collected information is used solely for the following purposes:

• Issuing, verifying, and renewing your software license keys and subscriptions.
• Providing customer support and responding to technical inquiries.
• Complying with applicable legal, accounting, and security obligations.

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

5. Third-Party Payment Processing

Transactions for software purchases are fulfilled via our authorized merchant of record and payment partner (Creem.io). Your personal and billing data is processed in accordance with their privacy policy and PCI-DSS compliance standards.

6. Data Retention and Security

We implement industry-standard cryptographic practices (such as Ed25519 digital signatures and encrypted transit protocols) to safeguard your license credentials. Account and license records are retained only as long as necessary to maintain active licenses and comply with statutory requirements.

7. Your Privacy Rights

Depending on your location (including rights under GDPR and CCPA), you may have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your account/email records.
• Withdraw consent for optional communications at any time.